Privacy Policy

Welcome to Pakzure – your all-in-one destination for everything you need. At Pakzure, your privacy and the protection of your personal data are of the utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, store, and safeguard your personal information when you interact with our website, place orders, or communicate with our customer service.

By accessing or using our platform, you acknowledge that you have read and understood this policy and agree to its terms.

1. Collection of Personal Information

We collect both personal and non-personal data to ensure we provide you with a secure, customized, and seamless shopping experience.

a) Information You Provide to Us:

  • Full name, email address, and phone number

  • Shipping and billing addresses

  • Order history and preferences

  • Communication messages (emails, live chat, inquiries)

  • Product reviews, ratings, and feedback

b) Information We Automatically Collect:

  • IP address, device type, and browser information

  • Location data (approximate), language preference

  • Session time, browsing behavior, click patterns

  • Cookies, pixels, and web beacons for tracking

c) Sensitive Payment Information:

We do not store your credit/debit card or bank details. All payments are securely processed through PCI-DSS compliant payment gateways such as Easypaisa, JazzCash, Bank Transfers, or Card Processors.

2. Use of Collected Information

The information we collect is used to:

  • Process and fulfill your orders

  • Verify identity and prevent fraudulent transactions

  • Deliver accurate shipping and order confirmations

  • Offer personalized product recommendations

  • Respond to your queries and concerns promptly

  • Send marketing emails, SMS offers, or promotional deals (only with your consent)

  • Improve our website functionality, UX/UI, and performance

  • Comply with legal, financial, and tax obligations

We strictly adhere to Pakistan's data protection laws and international best practices.

3. Protection and Security of Your Information

We use multiple layers of digital security and data encryption protocols to protect your personal information. These include:

  • SSL (Secure Socket Layer) encryption for all communications

  • Firewall-protected servers and real-time threat monitoring

  • Regular data audits and access controls

  • Storage only on secure, GDPR-compliant platforms (Shopify, Cloud hosting, etc.)

All employees, partners, and third-party service providers are contractually bound by confidentiality agreements and data protection responsibilities.

4. Sharing of Information with Third Parties

We never sell or rent your personal data. However, we may share it with trusted third parties solely for service delivery and legal purposes:

  • Logistics Partners: To deliver your orders (TCS, Leopards, Call Courier, etc.)

  • Payment Gateways: To securely process transactions

  • Marketing Tools: Platforms like Google, Facebook, or TikTok Ads for analytics and retargeting

  • Government Authorities: Upon legal demand or compliance needs

Each third party must adhere to strict privacy obligations and cannot use your data for any unrelated purpose.

5. Cookies and Tracking Technologies

Cookies are small files that store data to enhance your online experience. We use cookies to:

  • Remember your login and cart status

  • Analyze site traffic and visitor behavior

  • Personalize product suggestions and ads

  • Improve loading speed and reduce errors

You can choose to disable cookies in your browser settings, but doing so may affect your experience on our site.

6. Your Rights and Choices

We believe in user empowerment. As a customer, you have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates to your information

  • Request data deletion (subject to order history and tax obligations)

  • Opt-out of marketing communications at any time

  • Withdraw consent and close your account permanently

To exercise any of these rights, email us directly at:
📧 pakzure1@gmail.com

7. Data Retention Policy

We retain your data only as long as necessary to:

  • Complete your transactions

  • Comply with tax and financial regulations

  • Support fraud prevention and dispute resolution

  • Enhance our services through analytics

After the retention period ends, your data is either anonymized or permanently deleted.

8. Children's Privacy

Pakzure does not knowingly collect data from children under 13 years of age. If you are a parent or guardian and believe your child has submitted personal information to us, please contact us immediately. We will take swift action to delete the data.

9. Changes to This Privacy Policy

Pakzure reserves the right to update or modify this Privacy Policy at any time. We will post the updated version on this page with a new Effective Date. Please review it regularly to stay informed of our practices.

10. Contact Us

For questions, complaints, or privacy-related requests, you can reach out to us at:

📧 pakzure1@gmail.com
📍 Based in Pakistan – Serving Nationwide

We’re committed to protecting your digital rights and ensuring transparency at every step.

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