At Pakzure, customer satisfaction is our top priority. We strive to ensure you receive quality products in perfect condition. If you are not fully satisfied with your purchase, we offer a clear and fair Return & Refund Policy outlined below.
To be eligible for a return:
The item must be unused, unworn, unwashed, and in original condition
Must be returned in original packaging with all tags, accessories, and manuals
Return request must be made within 7 days of receiving the order
Proof of purchase (order ID, invoice, or confirmation email) is required
❌ Products not eligible for return:
Items on sale, clearance, or marked non-returnable
Personal care, cosmetics, fragrances, innerwear, or health & hygiene products due to hygiene concerns
Items damaged due to customer misuse or neglect
Initiate Request:
Email us at pakzure1@gmail.com within 7 days of delivery. Mention your order ID, product name, issue, and attach relevant photos (if applicable).
Approval:
Our support team will review the request and respond within 24–48 hours with return instructions.
Send Back Item:
Ship the product to our return address (provided via email). You must pack the item securely to prevent damage during transit.
Inspection & Decision:
Once received, our QC team will inspect the item within 3 working days. If approved, we will initiate your refund or exchange.
If your return is approved, we offer the following refund options:
Bank Transfer / Easypaisa / JazzCash within 3–7 working days
Store credit for future purchases
Exchange with the same or similar product (subject to stock availability)
⚠️ Shipping charges are non-refundable unless the return is due to our mistake (e.g., wrong or damaged item delivered).
If you received:
A broken or faulty item
An incorrect product
A missing product in your package
Please notify us within 24–48 hours of receiving your order. Email us at pakzure1@gmail.com with your order ID, photos, and a brief description of the issue.
We will either:
Send a replacement at no cost
Issue a full refund (including shipping)
We offer size, color, or variant exchanges (only for eligible categories). You must notify us within 7 days, and the returned product must meet our eligibility criteria.
Customers bear the cost of sending the item back to us unless the exchange is due to our error.
Exchange is subject to availability.
You may cancel your order before it is shipped by contacting us at pakzure1@gmail.com
Once shipped, the order cannot be canceled. You may proceed with a return after receiving the item.
For customer-initiated returns, shipping costs are the responsibility of the customer.
For damaged/incorrect deliveries, Pakzure will cover the return shipping cost.
For any concerns, refund queries, or return requests, please contact:
We are here to help and ensure a smooth shopping experience with Pakzure.